Refund & Cancellation Policy
This policy explains how paid plans are billed, how to cancel, and when you can get a refund. Read it alongside our Terms of Use. Payments for Novelward AI are processed by Paddle, our merchant of record — Paddle appears on your statement and handles invoicing and refunds under its own buyer terms.
1. Free plan
Novelward AI has a Free plan that never requires a card and never charges you. Nothing in this policy applies unless you choose to subscribe to a paid plan.
2. Paid plans and billing
Paid plans (Starter and Writer) are subscriptions billed in advance in US dollars on the interval you choose — monthly or annually — and renew automatically at the end of each period until you cancel. The price you pay is the price shown at checkout before you confirm; annual plans are billed as a single yearly charge.
3. Cancelling
You can cancel any time from Settings → Billing in the app. Cancellation stops the next renewal — it does not end the plan you have already paid for. You keep paid access until the end of your current billing period, after which your account returns to the Free plan. We do not delete your work when a subscription ends.
4. Refunds
If something has gone wrong — you were charged in error, charged twice, or could not use the service you paid for — contact us and we will make it right. Beyond that, we offer a 14-day refund on a first subscription payment if you have not made substantial use of the paid features in that period. Renewal charges are generally non-refundable once the new period has begun, because cancelling already prevents the next renewal — so cancel before the renewal date if you do not want to be billed again.
Refunds are issued to your original payment method through Paddle and may take several business days to appear. Nothing here limits any non-waivable statutory refund or cancellation rights you have under the consumer law of your country.
5. How to request a refund or get help
Email support@novelward.pro with the email address on your account and, if you have it, the Paddle receipt or transaction ID from your confirmation email. You can also request a refund directly through the receipt Paddle sent you. We aim to respond within 2 business days.
6. Contact
Billing and refund questions: support@novelward.pro. Operated by Novelward, Thang Long Avenue, Hanoi, Vietnam.